Store Policy

​

1. General Information

 

• Operating Hours:

Our online store operates 24/7, and we process orders Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.

​

• Communication:

If you have any questions, please contact us via support@oneministore.com or through our social media platforms. Our response time is typically within 1–2 business days.

 

2. Shipping and Delivery

​

• Shipping Stationery and Lifestyle orders within the UK:

We offer local UK shipping options at £3.80 (Royal Mail Tracked 48) and £4.80 (Royal Mail Tracked 24).

Free Royal Mail Tracked 48 shipping within the UK of purchase at £40 and above. Free Royal Mail Tracked 24 shipping within the UK of purchase at £100 and above.

​

• Dried flower items will be sent via Royal Mail Special Delivery to ensure their safety during transit.

​

​​• Processing Time:

Orders are processed within 1-3 business days. Delivery times may vary based on the shipping method selected.

​

• International Shipping:

We currently ship to the following countries:

Germany, Spain, France, Denmark, Netherlands, Sweden, Portugal, Italy, Switzerland and Turkey. ​

All international orders are shipped via Royal Mail International tracked services. It normally takes 3-7 business days.

• A flat-rate shipping fee applies to all international orders up to 2kg.

• If your order exceeds 2kg, a higher shipping rate will apply. We will contact you by email before processing your order to confirm the updated shipping cost and request your approval. Your order will not be shipped until the revised shipping fee has been confirmed.

​

• Lost or Delayed Shipments

All international shipments are processed by customs in the destination country. This can sometimes lead to delays, which are managed by local customs authorities and are not the responsibility of our shop. 

We are not responsible for delays caused by carriers or weather. However, if your shipment is delayed beyond the estimated delivery timeframe, contact us at support@oneministore.com, and we will assist in resolving the issue.

​

• Self-Pickup:

We may offer self-pickup options at weekend markets around Manchester and certain areas in Cheshire West. Please contact us to arrange this option before placing your order.

 

3. Returns and Refunds

​

• Eligibility:

We accept returns for eligible items in their original, unused condition within 14 days of delivery. If returning an international order, any customs charges you paid are non-refundable.
Shipping fees are refundable only if the product arrives damaged or in error.

• Return Process:

To initiate a return, please contact us at support@oneministore.com. Once approved, items must be sent back in secure packaging to avoid damage.

​

• Return Shipping Costs:

The buyer is responsible for return postage costs. Original shipping charges are non-refundable.

​

• Non-Returnable Items:

Custom-made, personalized items, pre-order and sale items are final sale and cannot be returned.

​

• Refunds:

Once the returned item is received and inspected, we will process your refund to the original payment method within 5–7 business days.

 

4. Product Descriptions

​

We strive to provide accurate descriptions and images of all items. However, due to variations in monitors and natural product differences, slight colour and texture variations may occur.

 

5. Privacy Policy

​

Your privacy is important to us. We collect only the information needed to process and deliver your order. We do not share your data with third parties except as required for shipping and payment processing.

 

6. Payment Methods

​

We accept the following payment methods:

 

• Credit/Debit Cards/Google Pay

 

7. Limitation of Liability

​

Our liability is limited to the cost of the goods purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

 

8. Amendments to Terms

 

We reserve the right to update our terms and conditions at any time. Changes will be posted on our website, and continued use of the site implies acceptance of these changes.