Store Policy

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1. General Information

 

• Operating Hours:

Our online store operates 24/7, and we process orders Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.

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• Communication:

If you have any questions, please contact us via support@oneministore.com or through our social media platforms. Our response time is typically within 1–2 business days.

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2. Stock availability

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• Due to limited nature of many of our items, an item may become unavailable after your order is placed. If this happens, we will contact customer as soon as possible with options such as a refund, exchange, or restock notice if applicable.

 

3. Shipping and Delivery

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• Shipping within the UK:

We offer local UK shipping options at £3.80 (Royal Mail Tracked 48) and £4.80 (Royal Mail Tracked 24). Dried flower items will be sent via Royal Mail Special Delivery to ensure their safety during transit.

Free Royal Mail Tracked 48 shipping within the UK of purchase at £40 and above.

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• International Shipping:

For international orders, please reach out to us directly. Shipping options and rates will be provided based on location and weight.

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• Processing Time:

Orders are processed within 1-3 business days. Delivery times may vary based on the shipping method selected.

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• Lost or Delayed Shipments

We are not responsible for delays caused by carriers, weather, or customs. However, if your shipment is delayed beyond the estimated delivery timeframe, contact us at support@oneministore.com, and we will assist in resolving the issue.

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• Self-Pickup:

We may offer self-pickup options at weekend markets around Manchester and certain areas in Cheshire West. Please contact us to arrange this option before placing your order.

 

4. Returns and Refunds

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• Eligibility:

We accept returns for eligible items in their original, unused condition within 14 days of delivery.

• Return Process:

To initiate a return, please contact us at support@oneministore.com. Once approved, items must be sent back in secure packaging to avoid damage.

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• Return Shipping Costs:

The buyer is responsible for return postage costs. Original shipping charges are non-refundable.

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• Non-Returnable Items:

Custom-made, personalized items, and sale items are final sale and cannot be returned.

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• Refunds:

Once the returned item is received and inspected, we will process your refund to the original payment method within 5–7 business days.

 

5. Product Descriptions

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We strive to provide accurate descriptions and images of all items. However, due to variations in monitors and natural product differences, slight colour and texture variations may occur.

 

6. Privacy Policy

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Your privacy is important to us. We collect only the information needed to process and deliver your order. We do not share your data with third parties except as required for shipping and payment processing.

 

7. Payment Methods

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We accept the following payment methods:

 

• Credit/Debit Cards/PayPal

 

8. Limitation of Liability

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Our liability is limited to the cost of the goods purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

 

9. Amendments to Terms

 

We reserve the right to update our terms and conditions at any time. Changes will be posted on our website, and continued use of the site implies acceptance of these changes.